Enrollment concerns: Financial resiliency in danger, too

Results from the Unum Group employer survey, September 21, 2020
Getting ready with technology

Not only is the pandemic increasing the risk of mental health issues, it’s also making people more financially fragile. Millions of households have lost income, and “people have had to take money out of their 401k accounts, leverage their futures and risk everything they’ve worked so hard to protect,” according to Tim Arnold, CEO and President of Colonial Life.

In this environment, benefits that help protect people from the financial costs of illness, injury or loss of life are more important than ever. Unfortunately, the pandemic is making benefits enrollment harder, too. According to a new study by Eastbridge Consulting, nearly nine in ten (87%) benefit enrollers said their top concern is that the pandemic will reduce enrollment opportunities.1

What type of benefits enrollment, if any, are you planning to hold for your employees in the next six months?

icon virtual meeting


Virtual group meetings

icon online materials


Online educational materials

icon virtual 1 on 1


Virtual one-on-one benefits meetings

icon print materials


Printed educational materials

icon meeting


In-person group meetings

icon virtual fair


Virtual benefits fair

icon one on one


In-person one-on-one benefits meetings

icon in-person group


In-person benefits fair

With so many people absent from their normal workplaces, the normal enrollment methods — like benefit fairs, in-person group meetings and live one-to-one benefits counseling — simply won’t work this year.

Employers we recently surveyed were planning to meet this challenge with a variety of socially distanced approaches, such as virtual group meetings (76%), online educational materials (52%), and virtual one-on-one meetings with a benefits counselor (42%). If these methods are successful, some experts feel they will become the new normal.

Still, what’s most important is how benefits are communicated. Employers play a key role in educating employees about all the ways benefits can protect them.

“The decision to purchase benefits is the most important financial decision an employee makes in a typical year,” according to Richard Shaffer, Senior Vice President of Field and Market Development at Colonial Life. “Most benefits are only available at work, so that’s where education has to happen.”

It’s encouraging that nearly half (47%) of employers we surveyed were planning to change how they communicated benefits to their employees during enrollment this year. But it’s disquieting that more than a third (37%) said they planned no such changes. “We are hoping employers will really lean in this year,” says Shaffer, “to help drive education and understanding. Through the use of online schedulers and virtual platforms we can now engage all workers safely wherever they are and at any time.”

As the COVID-19 pandemic persists and employees continue to work from home, do you plan to change the way you communicate with your employees about the benefits available to them?

See data associated with this image. Figure 2. Source: Unum employer survey, August 2020.
Figures do not add to 100% due to rounding.

“It’s important for employers to make sure employees get the chance to pause and reflect about each benefit they’re being offered,” Shaffer adds. Active enrollment can provide this opportunity for reflection, by requiring employees to indicate whether they do or do not want a benefit, instead of just receiving last years’ benefits if they don’t say otherwise.

A little more than a third of employers we surveyed (36%) plan to hold an active benefits enrollment for employees in the next six months. About one-quarter (28%) plan to use a combination active/passive enrollment process, and 23% plan to use a passive enrollment process. (Automatic enrollment can also help nudge employees to enroll in the benefits they need.)

Explore the report

About the survey

We surveyed 409 employers from August 12 to August 20, 2020, with roughly 100 responses coming from employers in each of four employee-size categories: 1 to 99, 100 to 499, 500 to 1,999 and 2,000+. Respondents were limited to persons involved in employee benefits decision-making or administration at U.S.-based organizations representing a wide variety of industries.

Figure 2: Do you plan changes to benefit communications?

Q. As the COVID-19 pandemic persists and employees continue to work from home, do you plan to change the way you communicate with your employees about the benefits available to them? [Back to figure]
Yes 47%
No 37%
Don't know/unsure 15%

1 Eastbridge Consulting Group, Inc., Enroller Perspectives on the COVID-19 Pandemic and Voluntary, Aug. 2020.

Additional resources

  • Article: Adopting virtual enrollment in the COVID-19 era
  • Podcast: Virtual enrollment in a COVID-19 environment